RETURNS & REFUNDS
Online orders
Your initial £99 deposit is non refundable. If you change your mind within 30 days you can benefit from our stick or twist scheme and transfer your deposit onto another dress. Once your order has been forwarded to the supplier you are then legally bound. All made to order dresses are non-refundable however should you need a change in size or have a change of mind we can try to see if we can help in anyway. However this is not guaranteed. If your order is in stock or in our sale you have 30 days fron the date you received your order to return. You can choose a refund or an exchange. Refunds can take up to 14 working days from the date we receive your return. Please note if you order a sale item we can send you photos of any damage from wear or tear and give you advice. You may wish to get in touch with us prior to making a sale order just to check you are happy before committing to the purchase.
Instore orders
Your initial £99 deposit is non refundable. If you change your mind within 30 days you can benefit from our stick or twist scheme and transfer your deposit onto another dress. Once your order has been forwarded to the supplier you are then legally bound. If your order is in stock you have 30 days fron the date you received your order to return. You will be offered an exchange only.
If you order a sale dress they are sold as seen and non refundable. It is your responsibility to check wear and tear and any damages before leave our studio. Any damages are recorded on your sales contract agreement.